Delivery & Returns
Updated: 11 August 2026
Delivery
Where we deliver
Mainland UK, Northern Ireland and the Isle of Man. We don’t ship anywhere else at the moment, but this will be coming soon. If you are outside the UK and you need something, please call or email the office and we will do our best to help.
What it costs
Free on orders of £50 or more. Under £50 it’s a flat £5.50 for mainland UK – other regions may vary. There’s no minimum order. Like the prices across the site, those figures are before VAT.
When it arrives
Order before 12pm, Monday to Friday, and it goes out the same day for delivery on the next working day. Order after 12pm, or at a weekend, and it goes out the next working day instead.
Three places take two working days rather than one:
- The Scottish Highlands and Islands
- Northern Ireland
- The Isle of Man
Working days are Monday to Friday, excluding bank holidays.
Collecting from us
You can collect from the trade counter at 104 – 118 Cherry Lane, Liverpool, L4 8SF, between 8am and 5pm Monday to Friday. Feel free to call before you set off and we will have your order ready.
Returns
Two sets of terms, because the law treats a business buying stock differently from a member of the public buying online. Find yourself below.
If you’re buying as a business
Damaged or faulty on arrival. Tell us within two working days. Photograph the damage and email the pictures to info@wrwright.co.uk — it’s far easier to sort with a photo than without one.
Sending it back. Goods go back in their original condition and original packaging, within seven working days.
Once we have it. We check the goods in and issue a credit to your account.
Carriage. If you’ve changed your mind, the cost of sending it back is yours. If it arrived damaged or faulty, it’s ours.
If you’re buying as a member of the public
You have longer than that, and the law gives it to you rather than us.
Changed your mind. You have 14 days from the day your order arrives to tell us, and another 14 days to send the goods back. They need to be unused and in their original condition, and you pay the cost of returning them. We refund you to the card you paid with, within 14 days of the goods reaching us.
Faulty or damaged. You have 30 days from delivery to reject faulty goods and get a full refund, and we cover the return carriage. After 30 days we’ll repair or replace. Email info@wrwright.co.uk with a photograph and we’ll get it moving. Telling us within two working days doesn’t change your rights — it just gets it fixed faster.
Nothing on this page affects your statutory rights.
What can’t come back
Food doesn’t come back. Sauces, marinades, glazes and anything else perishable can’t be returned once they’ve left us, and sealed hygiene items can’t be returned once they’ve been opened. That’s the law rather than our preference, and it doesn’t affect your rights if the goods turn out to be faulty.
Anything else
Call the office on 0151 270 2904, or email info@wrwright.co.uk. You’ll speak to someone who has a vast knowledge of the range. One of our dedicated team will be happy to help.